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ROI 
MASTER CLASS

Develop a solid foundation in all aspects of measuring learning impact and evaluating learning and performance solutions. This comprehensive program offers small group interactions, application exercises, and a running case study. Gain new skills to assess your learning programs' impact and to develop and implement your organization's evaluation strategy.

Select appropriate strategies, measurement tools, and evaluation design.
 

Identify stakeholder expectations and determine organizational readiness for measurement and evaluation.

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SETTING THE STAGE

Anyone who needs the skills to measure the impact of learning and performance improvement programs. Individuals who need to demonstrate the ROI and business impact of other initiatives such as human resources, quality, process improvement, organizational change, and technology implementation will also benefit.

 

Measuring reaction & Planned action


Measuring Reaction
Collecting Reaction Data
Using Reaction Data

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Chart

Measuring learning

Measuring Learning
Using Level 2 Data to Forecast ROI
Collecting Learning Data
Response Scale Critique
Question Stem Critique
Sampling
Using Learning Data

Measuring Application and Behavior Change

Measuring Application and Behavior Change
Collecting Application Data
Applications of Data Collection Instruments
ROI at Level 3
Transferring Learning
Learning and Performance

MEASURING BUSINESS IMPACT

Measuring Business Impact
Collecting Business Impact Data
Isolating the Effects of Learning
Selecting Isolation Techniques

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Take this opportunity to master shifting from activity-based to results-based learning, evaluation design basics, the five-level evaluation framework, and the process and standards that ensure evaluation works.

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Calculating RETURN ON INVESTMENT

Calculating ROI
Converting Data to Monetary Value
Tabulating Costs
Identifying Intangible Benefits
Effective Meetings

Communicating results

Organizing Data
Communicating Results
Using Evaluation Data

This program is for anyone who needs the skills to measure the impact of human resources, learning, and performance improvement programs. Individuals who need to demonstrate the business impact and ROI of other initiatives such as quality, process improvement, organizational change, and technology implementation will also benefit.

ROI CERTIFICATION AT ALABAMA, US
By DR. Jack Phillips